Refund policy

Which items may be returned?

Masks may not be returned for hygienic reasons.

Other items may be returned in the original packaging and unworn within 14 days after delivery without giving reasons. The buyer is responsible for the shipping costs.

Address for returns in Switzerland (only possible by mail, do not bring personally!):

HeiQ Materials AG
Webshop
Rütistrasse 12
8952 Schlieren
   

Unfortunately I ordered the wrong article (size, color etc.). Can I still exchange it? Can I order an additional article?

Please contact our customer service by phone as soon as possible: +41 56 250 68 86 (choice: Webshop)